At ToyzPro.store, your happiness is our top priority. We want every child
and family to enjoy the toys and products you order from us. If you’re not completely
satisfied with your purchase, our refund policy is here to help!
Eligibility for Refunds
- Refunds are available for defective, damaged, or incorrectly shipped toys purchased at
ToyzPro.store.
- Items must be returned unused, in their original packaging, and in a resalable
condition.
- Refund requests must be initiated within 7 days of receiving your
order.
How to Request a Refund
-
Contact Us: Email support@toyzpro.store or use our Contact Us form. Please include your order number, describe
the issue, and attach photos if possible.
-
Review: Our support team will review your request and provide return instructions
if your item qualifies for a refund.
-
Return: Return the toy as instructed. If the item is defective or was shipped
incorrectly, return shipping is free. In other cases, the customer may be
responsible for return shipping costs.
Refund Process
- We will notify you when your return is received and inspected, and let you know if your
refund is approved.
- If approved, refunds are processed within 5 business days to your original
payment method.
- Original shipping costs (if any) are refundable only if the refund is due to a defective
or incorrect item.
Non-Refundable Items
- Toys or products that have been used, damaged (not due to shipping), or missing original
packaging or accessories.
- Custom, personalized, clearance, or final sale items.
- Requests received more than 7 days after delivery.
Looking for an Exchange?
Prefer an exchange or store credit instead of a refund?
Just let our team know when you contact us!
Questions or Concerns?
We’re here to help with any questions regarding our refund process. Please contact us or email support@toyzpro.store for prompt assistance.
